Each insurer participating in the system has the possibility (not the obligation) to nominate a correspondent in other participating countries. This correspondent will handle all claims arising from accidents caused in the correspondent's country by vehicles insured with the insurer. The National Insurers' Bureau of the country of accident will guarantee the quality of the claims handling process by the correspondent and the Bureau continues to bear the final responsibility for the reimbursement of the damages caused.
Useful documentsThe In that context the 2009 General Assembly agreed on the use by the Bureaux of the 3 following documents:
These documents are models which can be voluntarily used, modified and adapted in accordance with each Bureau’s own situation.
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